For overseas customers, we offer bonded warehouse shipping, shortening logistics cycles (7-15 days for delivery to core regions in the Americas, Africa, and the Middle East).
Long-term customers enjoy a 10% discount on spare parts and a "used parts trade-in discount" service.

The equipment has a one-year warranty (core components such as the screw and motor have a two-year warranty). Faulty parts are replaced free of charge during the warranty period.
After repair, we provide a three-month follow-up service to ensure stable operation of the equipment.

On-site training (conducted concurrently during installation and commissioning, 2-3 days/session);
Online training (providing a video tutorial library with 24/7 playback support; live Q&A session once a month).

For domestic customers, we provide on-site service within 24 hours (48 hours for remote areas). For overseas customers, we arrange for a local service team to connect with us within 72 hours.
Installation and commissioning are free of charge, with no additional labor or travel expenses.

The production cycle for customized equipment does not exceed 45 days. Any delay will be compensated according to the contract.
Before shipment, three no-load commissioning sessions and one trial run with materials are completed to ensure the equipment meets specifications.

We respond to inquiries within 2 hours and provide a preliminary planning proposal within 1 business day.
We support both online video tours and on-site visits, providing a direct understanding of equipment production scenarios.